Terms of Business

Business Hours
All UPS "in stock" orders placed by 2pm MST will ship within the same business day. We may be reached by any of the methods on our Contact Us page.

Methods of Payment
Online & phone orders can be paid by American Express, Discover, MasterCard, & Visa. We also accept Money Orders and PayPal for phone orders only. Personal checks are not accepted.

Sales Tax
Orders shipped to any Colorado address will be charged sales tax.

Back Orders
In the event that one of your item(s) is "out of stock", an order ship date will be e-mailed to you within 1 business day. If your order contains both "in stock" and "out of stock" item(s), Spidertrax will hold the order until it can ship in its entirety.

Damaged Shipments
Be sure to inspect your shipments carefully at time of delivery. If your shipment is obviously damaged, Spidertrax recommends refusing the package. If your package has already been signed for but seems damaged or tampered with in any way, contact Spidertrax immediately for assistance with your damaged shipment and for replacement arrangements. Please do not discard any original packaging materials until Spidertrax is contacted. The foregoing warranty is not transferable to another party.

Price Protection
If Spidertrax reduces the price on any Spidertrax Store product (spidertrax.com) within 14 days from the original Spidertrax purchase, feel free to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Spidertrax within 14 days of the price change, using the My Account tab or by any method on the Contact Us page. When submitting your request, be sure to have your Spidertrax order number (confirmation number) ready, as well as the difference in price.

Satisfaction Guaranteed
If you are not completely satisfied with your product purchased from Spidertrax, we will accept items returned within 45 days from the date of your invoice. Items must be in new, unused condition, and in its original packaging. Refunds are for the cost of product only; shipping and handling charges are not refundable. Please take care of how you ship the items back to us, as we are not responsible for damage resulting from improper or poorly packaged items. A Return Authorization (RA) is required for all returns under our Satisfaction Guaranteed. Do not ship your product back prior to receiving an RA number from Spidertrax. An RA number will ensure your refund is processed correctly. An RA can be requested online under the My Account tab or by any method on the Contact Us page.

Limited Lifetime Warranty
Spidertrax warrants only to the original purchaser that all products will be free from defects in materials and workmanship. The foregoing warranty is subject to the proper installation, operation and maintenance of the product in accordance with the installation instructions supplied. Return Authorizations, or RAs, are required for all Limited Lifetime Warranty claims. Do not ship your product back prior to receiving an RA number from Spidertrax. RAs can be requested online under the My Account tab or by any method on the Contact Us page. Be sure to have your order number (confirmation number) ready when calling. Spidertrax reserves the right, before having any obligation under this Limited Lifetime Warranty, to inspect the damaged product and all costs of shipping the product to Spidertrax for inspection shall be borne solely by the purchaser. Spidertrax's sole obligation under the foregoing warranty is, at Spidertrax's option, to repair, replace or correct any such defect that was present at the time of delivery. The foregoing warranty is not transferable to another party and does not apply to any purchaser who bought the product from a reseller or distributor not authorized by Spidertrax.

Wholesale Program
Spidertrax Authorized Wholesaler Program

Contingency Programs
Spidertrax 2014 Ultra4 Series Contingency Program
Spidertrax 2014 W.E.Rock Contingency Program