Terms of Business

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Terms of Business

Business Hours
All UPS "in stock" orders placed by 1pm MST will ship within the same business day.

Our Sales Department is open from:
9 am - 5 pm (MST): Monday - Thursday
9 am - 1 pm (MST): Friday
Closed: Saturday - Sunday

How to Order
The easiest and most secure way to order is directly from our online store. However, orders can also be placed over our toll free line (800) 286-0898.

Methods of Payment
Payments can be made by American Express, Discover, MasterCard, Visa, Money Order, and PayPal (online only). Personal checks are not accepted.

Sales Tax
Orders shipped to any Colorado address will be charged a 4.75% sales tax.

Back Orders
In the event that one of your item(s) is "out of stock", an order ship date will be e-mailed to you within 1 business day. If your order contains both "in stock" and "out of stock" item(s), Spidertrax will hold the order until it can ship in its entirety.

Satisfaction Guaranteed
If you are not completely satisfied with your product, you may return it at any time within 30 days of the date of sale for a hassle-free refund of the amount paid for the product, less original shipping costs. Spidertrax will cover all return shipping costs. Return Authorizations, or RMAs, are required for all returns. Do not ship your product back prior to receiving an RMA number from Spidertrax. An RMA number will ensure your refund is processed correctly and that all return shipping charges are covered by Spidertrax. RMAs can be requested online under the My Account tab or by any method on the Contact Us page. Be sure to have your order number (confirmation number) ready when calling.

Damaged Shipments
Be sure to inspect your shipments carefully at time of delivery. If your shipment is obviously damaged, Spidertrax recommends refusing the package. If your package has already been signed for but seems damaged or tampered with in any way, contact Spidertrax immediately for assistance with your damaged shipment and for replacement arrangements. Please do not discard any original packaging materials until Spidertrax is contacted. The foregoing warranty is not transferable to another party.

1 Year Warranty
The “Warranty Period” begins on the date the product is delivered to the purchaser and continues for 1 year (365 days). Spidertrax warrants to the purchaser that for the Warranty Period products will be free from defects in materials and workmanship. The foregoing warranty is subject to the proper installation, operation and maintenance of the product in accordance with installation instructions supplied. Warranty claims must be made by the purchaser in writing within 30 days of the manifestation of a problem. Spidertrax’s sole obligation under the foregoing warranty is, at Spidertrax’s option, to repair, replace or correct any such defect that was present at the time of delivery.

Limited Lifetime Warranty
The “Warranty Period” begins on the date the product is delivered to the purchaser and continues for as long as the purchaser owns the product. A “Hassle Free” repair, replacement, or refund will be honored for the first warranty claim with no exclusions. After the first warranty claim, Spidertrax warrants to the purchaser that products will be free from defects in materials and workmanship. The foregoing warranty is subject to the proper installation, operation and maintenance of the product in accordance with installation instructions supplied. Warranty claims must be made by the purchaser in writing. Spidertrax’s sole obligation under the foregoing warranty is, at Spidertrax’s option, to repair, replace or correct any such defect that was present at the time of delivery. The foregoing warranty is not transferable to another party.

Resell & Wholesale Programs
1) Spidertrax Authorized Reseller Program
2) Spidertrax Authorized Wholesaler Program

Contingency Programs
1) Spidertrax 2010 King of the Hammers Contingency Program
2) Spidertrax 2010 XRRA/W.E.Rock Contingency Program