Billing/Shipping Address: Due to an increase in fraudulent orders, we are requiring orders placed online to have matching billing and shipping addresses. If you would like to ship to a different address than your credit card billing address, give us a call at +1 303 772 0033. Please note we are unable to ship to PO/APO/FPO/DPO addresses, and we may require a signature at the time of delivery depending on the size/value of your order. International Orders: Please include your phone number on the last page of checkout, so customs can contact you with any questions on delivery schedule, duties, and taxes. We are required to include your phone number on shipments outside of the US, so thanks for helping us out. Shipping Policy: All in stock orders will ship within one business day (excludes Holidays, Saturdays & Sundays). In the event that one of your item(s) is out of stock and the message "There are currently X ready to ship today." is displayed in your shopping cart, your order ship date will be e-mailed to you within 1 business day from submitting the order. If your order contains both in stock and out of stock item(s), Spidertrax will hold the order until it can ship in its entirety unless otherwise specified during Checkout in the Feedback/Instructions window. Fedex transit times may not include weekends or holidays in transit calculation. To calculate the transit time for your location, please click here to use the FedEx online tool, using zip code 80537 for the Ship From field. Holiday Closures: Spidertrax observes the following Federal holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and day after), and Christmas. All orders that would normally ship on these holidays would ship on the next business day. When a holiday falls on a non-workday -- Saturday or Sunday -- the holiday would be observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday).
|